Help & Support

Pain Journal — one page for your appointment
This app does not diagnose anything and does not recommend any treatment or medication. It organises what you record so that a ten-minute appointment starts from facts instead of from memory.

How it works

1. Log the day in one tap. Drag the slider and press Save. Everything else is optional and can be added later — on a bad day that is the whole point.
2. Add what the pain stopped you doing. This is the part doctors act on. "It hurts a lot" is easy to skip past; "couldn't stand long enough to cook dinner" is not.
3. Fill in the report page. What you've already tried and why it stopped, what you want from this visit, and your concerns.
4. Create the PDF. One page: the trend, what the pain prevents, what you tried, your goal for the visit, and your concerns.

Common questions

Why does the home screen show "days at 7 or above" instead of an average?

Because an average hides the thing that matters. An average of 5 could be a steady 5 every day, or half the month at 2 and half at 8. The second one is what needs attention, and the average quietly erases it.

Why does it ask what I couldn't do, rather than just how bad it was?

Because that is what survives a short appointment. Pain scores are subjective and easy to wave away. A specific loss of function — couldn't drive, couldn't work, cancelled something — is concrete, and it is what most guidance from people who have navigated years of appointments recommends leading with.

What is the "because" field for?

A worry on its own is hard for a doctor to act on. A worry with a reason attached gives them something to connect: not "I'm afraid I'll fall", but "I'm concerned I'll have a bad fall because my leg has been giving out on the stairs". The app asks for both halves on purpose.

Will it help me ask for a specific medication?

No, and that is deliberate. This app records your history and what it costs you day to day. It does not suggest treatments, does not tell you what to ask for, and will never draft that kind of request. Those conversations belong with your clinician.

Do I have to pay?

Logging, statistics and the on-screen report are free and always will be. Creating the PDF is a one-time purchase — not a subscription. Pay once, yours forever, nothing to cancel.

I already paid but the app says otherwise.

Open Settings (gear icon, top right) and tap Restore purchase. Make sure you are signed in with the same Apple ID you used to buy it.

Where are my records stored? Can you see them?

Only on your phone, and no, we cannot see them. There is no account and no server that receives your health information. See the privacy policy.

Because your records live only on your phone, they are not backed up by us. If you delete the app, reset your phone or switch to a new one, they do not come with you. If you want to keep a copy, export the PDF and save it somewhere safe.

Can I use the app in Chinese?

Yes. The app follows your iPhone's language setting and supports English and Simplified Chinese, including the exported PDF.

How do I erase everything?

Open Settings inside the app and tap Delete my records, or simply delete the app.

Still need help?

Email customer@beuvert.com and describe what happened. Telling us your iPhone model and iOS version helps us answer faster. We usually reply within a couple of days.